You see a declined payment message right after pressing the deposit or withdrawal button, and the cause is often a mismatch between the method’s limits and the amount you entered. When the form refuses to go through, the fix usually starts with what the payment provider and your account status allow.
Deposits and withdrawals declined by limits
The player sees a message that the amount is above or below what the chosen payment method allows, or that the request cannot be processed. Several conditions can trigger this screen.
- The amount is outside the range allowed for that payment method.
- The account has reached a limit for deposits or withdrawals over a set period.
- The payment method is not enabled for withdrawals on the account.
- Outstanding bonus conditions restrict withdrawal amounts.
- The entered amount conflicts with the remaining balance or with a pending request.
- Write down the exact amount you tried to send and the method you selected.
- Reduce or raise the amount to fit the range that method accepts, then try again.
- Switch to another payment method that supports the amount you need.
- Check the account section for any limit shown on your profile and adjust the request to stay inside it.
- Cancel any pending request that is holding part of your balance before starting a new one.
- Clear the form and retype the amount without spaces or symbols.
- Make sure the payment method belongs to you and matches the name on the account.
- If a bonus is active, complete the remaining conditions or wait until they are cleared.
- Try the request in a different browser on your phone to rule out a page error.
- Note the exact error text shown so support can identify the limit that blocked you.
Contact support when the same amount and method fail after these steps or when the screen names a limit you cannot see in your account.
Deposit taken by the bank but missing from the balance
The player sees a completed payment in the bank statement while the casino balance shows no change. The cause is usually a delay between the payment provider and the account.
- The bank has sent the funds but the confirmation has not reached the account yet.
- The payment is held for a manual review because of a mismatch in the player’s details.
- The deposit was made to an old or incorrect payment reference.
- The payment method requires an extra confirmation step that was not completed.
- A bonus or deposit limit placed the payment in a pending state.
- Take a screenshot of the completed payment in your bank statement.
- Refresh the balance page in the phone browser and sign in again.
- Check the transaction history in the account for a pending or failed entry.
- Confirm that the payment reference used matches the one shown in the cashier.
- Complete any confirmation step requested by your bank or payment provider.
- Wait for the provider to send the confirmation before trying a second deposit.
- Do not send the same deposit twice while the first one is still pending.
- Keep the screenshot and the transaction reference ready for support.
- Note the time of the payment and the amount so the two records can be matched.
- Send the details to support through the contact channel shown in the account.
Contact support when the payment stays missing after the provider has confirmed it and your account still shows no pending entry.
Identity verification stuck or documents rejected
The player sees a verification status that stays pending or a message that a document was not accepted. The usual cause is a document that is blurry, cropped or does not match the account details.
- The photo is blurred, angled or has a glare across the text.
- One corner of the document is cut off or the full page is not visible.
- The name or address on the document differs from the account details.
- The document has expired or is not the type requested.
- The file format or size is not accepted by the upload form.
- Open the verification section and read which document is still needed.
- Place the document on a flat surface in good light before taking the photo.
- Make sure all four corners and the full text are inside the frame.
- Use the original document, not a photocopy or a screen image.
- Upload the file in the format the form accepts and keep it under the size shown.
- Check that the name and address match what you entered at sign-up.
- If your details changed, update them in the account before uploading again.
- Submit one document at a time and wait for the status to change before adding another.
- Keep a copy of every document you send so you can compare later.
- At Megariches casino login during verification, use the same account you registered and do not create a second one.
On Megariches UK, the identity check is handled by the support team, so megariches-uk.uk/ is the right place to ask which document is still missing when the status does not move.
Contact support when the status has not changed after a full set of clear documents has been uploaded and the account still blocks withdrawals.
Welcome bonus or free spins not credited
The player sees the deposit confirmed but no bonus or free spins on the balance. The cause is often a missing bonus code or a deposit that did not meet the bonus conditions.
- The bonus code was not entered before the deposit was sent.
- The deposit amount did not meet the minimum required for the offer.
- The bonus was already used on an earlier deposit.
- The payment method used is excluded from the offer.
- The free spins are tied to a specific game and appear only when that game is opened.
- Open the bonus section and check whether the offer is listed as active or used.
- Confirm that the deposit was the first one that qualifies for the welcome offer.
- Enter the bonus code in the field provided before making the next deposit.
- Check that the payment method you used is allowed for the offer.
- Open the game linked to the free spins to see whether they appear there.
- Log out and sign in again in the phone browser to refresh the bonus display.
- Do not make a second deposit while the first bonus is still being applied.
- Note the offer name and the deposit reference for support.
- Complete any remaining profile fields that the bonus requires.
- Use the live chat or contact form shown in the account to report the missing bonus.
Contact support when the offer was active, the deposit met the conditions and the bonus still does not appear after signing in again.
Quick Reference
The table below lists the most common symptoms and the first check to run for each.
| Problem | Usual cause | First check |
|---|---|---|
| Deposit declined | Amount outside the method’s range | Compare the amount with the range shown for that method |
| Withdrawal declined | Bonus conditions still active | Open the bonus section and look for remaining conditions |
| Deposit missing | Payment provider confirmation delayed | Check the account transaction history for a pending entry |
| KYC stuck | Document unclear or details mismatch | Re-upload a flat, full-page photo with matching details |
| Bonus not credited | Code missing or deposit did not qualify | Check the bonus section for an active or used offer |
Start with the first check in the table because it takes the least time. If the first check clears the issue, stop there and avoid changing other settings. When the first check does not clear it, move to the next likely cause in that section. Keep a note of the exact message on screen before each new attempt. That note makes a support request faster because it names the condition that blocked you. Players who use the same payment method for deposits and withdrawals often avoid the limit mismatch entirely.
Most of these problems start with a detail entered before the payment is sent, so take a moment to compare the amount, the method and the bonus code on screen before pressing confirm.
